Payment and shipping

Covid-19 (Coronavirus)
Our online shop is open as normal but we know things are constantly changing and we are closely monitoring the Covid-19 pandemic and how it affects us and our customers.

Safe and Secure Ordering

When purchasing from WOIOS rest assured that your payment and personal  information is kept confidential and secure.

During checkout, when you provide us with any personal information including your name, delivery address, e-mail and credit card number, everything is processed over a secure connection and you will notice the padlock on the WOIOS’s URL address bar confirming our site is secure (the secure lock may look slightly different depending on the web browser you’re using) .

Secure Socket Layers (SSL) with 256-bit encryption

These indicate we use Secure Socket Layers (SSL) with 256-bit encryption to secure all information you provide before sending it to WOIOS’s servers. SSL is the industry standard and the best software available for secure e-commerce transactions.

Certified Level 1 PCI DSS compliant

Additionally, our online store is processing the payment using a reputable third-party payment provider, which complies with the highest level of Payment Card Industry (PCI) standards.

Shipping Information

Most EU orders are shipped via DHL (Deutsche Post DHL Group) but we may partner with other companies. As soon as the order is shipped, a tracking number will be provided so you can track your package. If the item you ordered is not in stock or will be delayed, we will email you with an update on the status of your order. Together with the product you will receive a prepaid return label already printed for you.

Shipping Handling

All orders are usually shipped within 2 working days from payment. All orders placed on Fridays after 12.00 p.m. will be shipped on the following Monday.

Processing time *

  • all EU countries: 5-7  business days

*Due to the impacts of COVID-19, international transport chains are under pressure and we can’t give accurate transit times. Also, delivery may be delayed due to situations beyond our control, like increase in demand, customs delays or adverse weather conditions. Delivery for large items may take longer.

Free Shipping on Orders Over 200 EUR

All orders over 200 EUR* qualify for our Free Shipping offer. Once your cart meets this minimum amount, the Free Shipping option is automatically available during checkout, no promo codes required.

If the cart does not qualify for free delivery, we apply a flat rate of 45 EUR.

Note: We do not ship to your destination if after you input the country and the rest of the mandatory fields, this message is displayed: “Enter your address to view shipping options” (we ship to Germany, Belgium, Netherlands, Denmark Sweden and Finland).